Your order shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped :
Within Australia
- Individual Customers purchasing at Retail Prices - via AUSTRALIA POST or COURIER, whichever is more expedient for us - at a Flat Charge of AUD$ 10 per order (irrespective of the no. of items ordered).
- Wholesale Customers - via AUSTRALIA POST or COURIER, whichever is more expedient for us - at a Flat Charge of AUD$ 30 + gst per order (irrespective of the no. of items ordered. We do not insisit on minimum spends).
International
Via Australia POST International or INTERNATIONAL COURIER. Estimated Delivery within 4-21 days depending on country of destination.
International Shipping is charged on a graduated scale based on Total Orver Value and iappears in your cart before you finalise your order.
We require a physical delivery address (no PO Boxes accepted). If you are not likely to be home during business hours its best to provide your day time / work address.
International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.
If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Returns / Claims
Transit Damage
NOTE: ALL OF OUR PORDUCTS ARE HAND MADE/FINISHED AND MINOR IMPERFECTIONS AND VARIATIONS ARE NORMAL.
All items are checked and inspected for any significant production errors or damages before shipping. Boxes are amply sized and your items are well-packaged.
Where possible you need to check the goods before signing for the delivery. Should there be any transit damage you must note it on the delivery docket you sign and make it known to the delivering representative of the carrier. Take a photo of the condition in which you received the parcel.
Any claim must be lodged within 5 days from the delivery date. To lodge a claim, please email us details of the damaged item/s with photos. We will process valid claims and arrange to send replacement/s at our cost. If we require you to return the damaged item we will issue a Return Authorisation.
Non-Delivery / Lost Parcels
Where you do not receive delivery within 10 days (for Australia) and 21 days (International) from our shipping date, please contact us.
We will initiate a trace request with our carrier. In case the carrier is unable to trace the parcel, we will ship a replacement order within 10 days of your advice.
Please note we do not take any responsibility for carrier returns where they have not been able to deliver the parcel for reasons such as incorrect address provided by you or no one to receive etc. and any re-delivery shall be at your cost.
Delays
We do not accept any responsibility for delays due to mis-placed parcels, customs clearance or any other similar reasons beyond our control.